Where we are
We are based in Portugal, but our area allows us to offer our services worldwide and work remotely. We have already delivered projects in several countries, such as the Netherlands, Angola, Mozambique and Kenya.
Borderless
The remote helpdesk service consists of the interaction with the customer remotely, without there being a displacement of the technician to the premises of the client. The service includes all the processes and interactions required to access, parameterize and resolve situations in the client.
The advantages are essentially the speed and promptness of responding to requests.
Remote work requires specific technology that promotes real-time communication, thus enabling the resolution of complex or simple problems at the same time without constraints resulting from travel or unforeseen traffic that makes it impossible for the technician to travel at the desired time.
Always by your side
The remote help desk service consists of interaction with the customer remotely, without there being a move of the technician to the premises of the client. The service includes all the processes and interactions required to access, parameterize and resolve situations in the client.